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What are the costs and benefits of integration?

We are working to foster a relationship with a potential client. They have clients who use tools which do not integrate with each other, causing these clients to enter in information manually.

Some of these companies have a relatively low price point that they are willing to pay for the integration of the tools that they use. However, by not looking at the long-term opportunity costs of not using the integration tools, these companies are understating costs of inaction.

Lets assume that failure to integrate the tools means that once a month, someone has to enter in 75 entries into two different databases rather than one. Furthermore, lets assume that each set of entries takes 2 minutes, meaning that 2.5 hours per month is spent in duplicate entry. This is 30 hours a year that someone is spending entering in duplicate information. Finally, lets assume that the fully-loaded cost of this employee is $40/hour. Thats a $1,200 cost/year that the company has which it does not need.

Are there examples in your company where manual processes are costing time, and ultimately, money? Are you costing your company more money in the long run by not investing to fix the process issues?