Enterprise Search and Discovery 2022 – Measuring Search Quality by Building a Human Rating Testing Program

Compared to traditional web search, enterprise search receives many fewer clicks, making it a struggle to understand user behavior. Measuring the quality of search results thus defaults to input from expert users and content creators. Eric Pugh introduces Quepid, an open source project for supporting Human Rated Testing programs, and explains how it puts a number on the classic question “How good is my Enterprise search quality.”

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